Cakes are delicious but delicate pieces of art that need to be transported carefully. To ensure minimal movement during transport, your cake will be securely packed in a sturdy box. It's recommended to place the cake on a flat, even surface, such as the passenger footwell or the car boot. During warmer months, use the air conditioning to keep the cake cool. When exposed to heat and direct sunlight, cakes can soften quickly so it is important to keep them as cool as possible on their way to your event.

The Chocolate & Strawberry cake can be made vegan and/or gluten friendly on request, and the Chocolate & Hazelnut cake can be made gluten friendly on request. You can select the vegan/gluten friendly options when choosing the cake size you would like to order.

Please note that we work in a small kitchen and therefore all products may contain traces of allergens, including milk, wheat, gluten, nuts, soy, and egg. These cakes are therefore not suitable for those with serious allergies.

Your cake can be picked up from our home-based kitchen in Half Moon Bay, Auckland.

We offer delivery within 20km of our kitchen in Half Moon Bay, Auckland. If your address does not come up when you place your order, unfortunately you are out of the delivery range but are welcome to pick up your cake or arrange for someone else to pick it up for you. The delivery times available can vary but are usually between 10am-2pm. You can select your specific delivery time when you place your order and we will do our best to deliver at the selected time.

If the recipient is not home when the cake is delivered, we will attempt to contact the recipient via mobile phone. If the recipient is unavailable, we will place the cake in a secure location outside the premises. In the event there is no secure place available or if it is not appropriate to leave the cake outside (e.g due to bad or hot weather), the cake will be returned to our kitchen in Half Moon Bay. Re-delivery will be subject to our availability, and an additional delivery fee.

Yes! We are a fully registered kitchen and have an A food safety grade.

Orders can be changed provided you let us know at least 7 days before your cake pick up/delivery date. Please inform us of any changes via email (fayscakesnz@gmail.com).

Unfortunately your order cannot be changed within this 7 day timeframe as preparatory work would have already begun in relation to your order.

Orders can be cancelled and refunded or postponed to a later date, provided you let us know at least 7 days before your original cake pick up/delivery date. Please inform us of any changes via email (fayscakesnz@gmail.com).

Unfortunately your order cannot be cancelled or postponed within this 7 day timeframe as preparatory work would have already begun in relation to your order.

Not at the moment, sorry!

Cakes are best eaten at room temperature, which allows the cakes to soften and the flavours to develop. As our cakes contain butter, they will be very hard if served straight from the fridge. Leave your cake at room temperature for a few hours before serving (3-5 hours in winter, or 1-3 hours in summer, depending on how warm it is). Avoid direct sunlight when leaving the cakes at room temperature.

But for all you cold cake lovers, feel free to enjoy straight from the fridge - you do you!

As our cakes are made-to-order, you can store un-cut cakes in the fridge for 2 days before serving.

For any cake leftovers, store these in an airtight container in the fridge and consume within 2-3 days.